Ace369 Terms and Conditions — Complete Rules for Membership & Use

Ace369 is an internationally licensed online gaming and betting platform. These Terms and Conditions form a legally binding agreement between ace369 and its members. They take effect from the moment you begin using ace369's services.

Ace369 reserves the right to change, amend, or update these Terms and Conditions at any time. Members will be notified of any changes via email or platform notifications. Continued use of ace369 after any such changes constitutes acceptance of the updated terms.

Ace369's services may only be used for lawful, personal entertainment purposes. Using ace369 for commercial purposes or on behalf of a third party is strictly prohibited. All content, logos, trademarks, and software on ace369 are protected by ace369's intellectual property rights.

To open an account with ace369, you must meet the following requirements:

• You must be at least 18 years of age — ace369 strictly prohibits minors from gaming on its platform.
• Online gaming must be legally permitted in your country of residence.
• All information provided during registration — including name, address, email, and phone number — must be accurate and truthful.
• Each individual is permitted to hold only one account on ace369.
• Anyone whose account was previously closed by ace369 may not re-register.

You may be required to complete a KYC (Know Your Customer) process to verify the information provided during registration. This involves submitting a copy of your National ID, passport, or driving licence. Withdrawals from ace369 are not possible without completing KYC verification.

You are solely responsible for the security of your ace369 account. Never share your login credentials — username and password — with anyone. ace369 will never ask for your password by phone or email.

Enabling Two-Factor Authentication (2FA) is strongly recommended to keep your ace369 account secure. If you notice any suspicious activity on your account, contact the ace369 support team immediately.

• Allowing any third party to access or use your ace369 account is prohibited.
• Only the person registered on the account may operate it.
• To update your account details, please contact ace369 support.
• Ace369 may charge an inactivity fee on accounts that have been dormant for an extended period.

Account balances on ace369 may only be used for gaming and betting purposes. Transferring or selling your ace369 account balance for any other purpose is strictly prohibited.

Ace369 accepts a variety of payment methods for deposits, including bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500, and the maximum limit is set by ace369.

• The payment method used for deposits on ace369 must match the method used for withdrawals.
• The minimum withdrawal amount is ৳1,000 — withdrawals below this amount are not permitted.
• Ace369 will not process any withdrawal request until KYC verification has been completed.
• Ace369 does not charge any additional fees on deposits or withdrawals — however, your payment provider may apply their own charges.
• Withdrawals are typically processed within 5–30 minutes, though some cases may take up to 24 hours.

Ace369 reserves the right to request additional verification for suspicious transactions. Where money laundering or fraud is suspected, ace369 is required to notify the relevant authorities.

Bonuses and promotions on ace369 are offered to provide added value to members. Each bonus comes with specific wagering requirements, which are detailed in the respective bonus offer description.

• The ace369 welcome bonus is available exclusively to new members making their first deposit.
• A specified amount must be wagered before any bonus funds can be withdrawn (wagering requirement).
• Using multiple accounts or false information to claim ace369 bonuses will result in immediate cancellation of those bonuses.
• Any unused bonus will be automatically forfeited once the promotion period expires.
• Ace369 reserves the right to modify or cancel any bonus offer at any time.

Misuse of the ace369 bonus system — including arbitrage betting, bonus hunting, or artificially fulfilling wagering requirements — is strictly prohibited. If such activity is detected, ace369 reserves the right to forfeit the bonus and any associated winnings.

Once a bet is confirmed on ace369, it cannot be changed or cancelled. All betting decisions are solely your own — ace369 bears no responsibility for the outcome of any game.

• Odds displayed on ace369 are subject to change at any time — the odds at the moment a bet is confirmed are final.
• Ace369 reserves the right to void any bets placed at incorrect odds due to a technical error.
• All games on ace369 are powered by RNG technology verified through third-party audits.
• Betting through match fixing or the use of insider information is strictly prohibited.
• Live betting on ace369 may be subject to delays — any attempt to exploit such delays is strictly prohibited.

In the event of any dispute regarding game outcomes on ace369, the decision of ace369 shall be final. ace369 is committed to investigating and resolving all disputes fairly.

The following activities are strictly prohibited on ace369. Violations may result in permanent account closure and forfeiture of all balances:

• Creating or operating more than one ace369 account.
• Using automated bots, scripts, or software to access or operate ace369.
• Using ace369 for money laundering or concealing the proceeds of illegal activity.
• Attempting to hack or carry out a cyber attack on ace369's systems.
• Engaging in fraudulent behaviour or making threats towards other members.
• Unauthorised use of ace369's brand, logo, or content.

Ace369 believes gaming should be a source of fun, not stress. That's why ace369 encourages members to play responsibly and provides a range of tools to support them.

• Ace369 allows you to set daily, weekly, or monthly deposit limits on your account.
• A cooling-off period can be activated on ace369 whenever you need a self-imposed break.
• You may request a temporary or permanent self-exclusion from ace369 at any time.
• If ace369's support team identifies problematic gaming behaviour, they will proactively reach out to the member.

If you feel that gaming is having a negative impact on your daily life, visit ace369's responsible gaming page or reach out directly to the ace369 support team. ace369 always puts the wellbeing of its members above profit.

Ace369 may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspicion of fraud, deception, or money laundering.
• Registering with false or inaccurate information.
• Operating multiple accounts.
• Direction from law enforcement or a regulatory authority.

Members may request to close their ace369 account at any time. It is advisable to settle all pending bets and withdraw any remaining balance before submitting a closure request.

Ace369 reserves the right to amend these Terms and Conditions at any time. For significant changes, ace369 will notify members at least 7 days in advance via email or an on-platform announcement. Minor changes may take effect without prior notice.

For any questions regarding ace369's Terms and Conditions, please reach out through the following:

• Email: support@ace369.app
• Live Chat: Available via the ace369.app website or app.
• Support hours: 24 hours a day, 7 days a week.

Any dispute with ace369 will first be addressed through negotiation. If a resolution cannot be reached, the dispute resolution process of ace369's licensing authority will be followed.