Ace369 Privacy Policy — Our Commitment to Protecting Your Data

Welcome to ace369's Privacy Policy. ace369 is one of Bangladesh's most trusted online betting and casino platforms, and protecting our members' personal data is our highest priority. This Privacy Policy explains how ace369 collects, stores, and uses your information.

By using the ace369 website or app, you are considered to have accepted the terms of this Privacy Policy. Please read this policy carefully before registering with ace369.

This Privacy Policy applies to all ace369 services — website, mobile app, live chat, and email communications. Members will be notified of any changes to ace369's Privacy Policy in a timely manner.

Ace369 collects information about you in several ways. Below is a detailed breakdown of the data ace369 collects:

Ace369 only collects information that is genuinely necessary to provide its services. ace369 does not collect excessive or unnecessary data.

Ace369 collects your data for specific, legitimate purposes and never uses it beyond those stated purposes. The reasons ace369 uses your data include:

• To create, manage, and secure your ace369 account.
• To process deposits, withdrawals, and other financial transactions.
• To verify identity through KYC and prevent fraudulent activity.
• To manage ace369 bonuses, promotions, and loyalty programs.
• To provide customer support to ace369 members.
• To uphold responsible gaming policies and identify problematic gaming behaviour.
• To improve ace369's services and develop new features.
• To fulfill legal obligations and meet the requirements of regulatory authorities.

Ace369 never sells your personal data or shares it with third parties for advertising purposes. However, ace369 may share your information in the following limited circumstances:

• Service Provider Partners: With payment processors, technology providers, and KYC verification agencies — only the data necessary to operate the service.
• Legal Obligations: By court order, government directive, or lawful request from law enforcement authorities.
• Regulatory Authority: Required information for ace369's licensing and regulatory authority.
• Fraud Prevention: To relevant authorities where money laundering or cybercrime is suspected.
• Business Transfer: In the event of an ace369 merger or acquisition — members will be notified in advance.

All third-party partners of ace369 are required to comply with strict confidentiality agreements. ace369 ensures that no partner may use your data beyond the purposes ace369 has authorized.

Ace369's website and app use cookies and similar tracking technologies to improve service quality and enhance your browsing experience.

• Essential Cookies: These cookies are essential for login sessions and security on ace369. Without them, ace369 cannot function properly.
• Functional Cookies: ace369 uses these cookies to remember your preferred language, theme, and settings.
• Analytical Cookies: Used to analyze usage patterns and statistics to improve ace369's services.
• Marketing Cookies: Used to present ace369 promotions and offers to you in a relevant and personalised way.

When you first visit the ace369 website, you will be shown a cookie consent prompt. You can manage cookies at any time through your browser settings, though disabling certain cookies may affect how some ace369 features function.

Ace369 does not retain your data longer than necessary. Below is our retention policy by data type:

• Account Information: For the full duration your account is active and for at least 5 years after closure — to meet legal obligations.
• Financial Transaction Records: ace369 retains financial records for a minimum of 7 years in accordance with financial regulatory requirements.
• KYC Documents: Generally retained for 5 years in accordance with regulatory requirements.
• Gaming History: Gaming records on ace369 are retained for up to 3 years.
• Marketing Data: Once you opt out, ace369 will immediately delete your marketing data.

Once the retention period expires, ace369 securely deletes or anonymizes your data. If a legal obligation requires an extension, ace369 will notify affected members.

Every ace369 member has specific rights over their own data. ace369 is committed to keeping members informed about these rights and helping them exercise them:

• Right to Access: To find out what data ace369 holds about you, contact ace369 Support.
• Right to Rectification: If any information stored on ace369 is incorrect, you may submit a request to have it corrected.
• Right to Erasure: In certain circumstances, you may request that your data be deleted from ace369.
• Right to Data Portability: You have the right to receive a copy of your data from ace369 in a machine-readable format.
• Right to Restrict Processing: In certain circumstances, you may request that ace369 restrict the processing of your data.
• Right to Opt Out of Marketing: You may opt out of ace369 promotional communications at any time.

Ace369 services are strictly for adults aged 18 and over. ace369 does not knowingly collect information from minors, and use of ace369 by anyone under 18 is strictly prohibited.

If ace369 discovers that a minor has inadvertently registered and their data has been collected, ace369 will immediately close that account and delete all associated data.

Ace369 may update this Privacy Policy from time to time. After each update, the "Last Updated" date at the top of the page will be revised. For significant changes, ace369 will notify members via email or platform notification.

Continued use of ace369 after any changes will be considered acceptance of the updated Privacy Policy. ace369 recommends that members visit this page regularly to stay informed of any updates.

For any questions, complaints, or requests regarding ace369's Privacy Policy, please reach out through the following:

• Email: support@ace369.app — For privacy-related matters, use "Privacy Request" as the subject line.
• Live Chat: Chat directly with our support team through the ace369 website or app.
• Response Time: ace369 typically responds within 24 to 48 hours.

Ace369 is always committed to protecting your privacy. Reach out with any concerns or questions — our support team is ready to help.